Health Research, Inc.

Technical Support Specialist II

Location : Location US-NY-Albany
Posted Date 2 weeks ago(3/9/2023 2:51 PM)
Job ID
# of Openings
Wadsworth Center
Position Type
Full Time
Applications to be submitted by
Minimum Salary
USD $60,522.00/Yr.
Maximum Salary
USD $60,522.00/Yr.
% Travel
Up to 25%

Minimum Qualifications

Bachelor’s degree in Computer Science, Computer Information Systems, Computer Information Technology, Management Information Systems or a related field and two years of experience providing technical support and assistance; OR an Associate’s degree in a related field and four years of such experience; OR six years of such experience. A Master’s degree in a related field may substitute for one year of experience.


The incumbent in this position may be required to work after-hours, evenings and/or weekends to limit interruption to daily business.

Preferred Qualifications

At least one year experience with Linux OS. At least one year experience with VMWare. At least one year experience with cloud technologies.


The Technical Support Specialist II will troubleshoot and provide technical support to the cloud, physical and virtual infrastructure in order to support the ongoing public health measures for Wadsworth systems for laboratory testing. The incumbent will join a team responsible for the design and documentation of storage and virtualization infrastructure. The incumbent will also contribute to the design, implementation and maintenance of systems including migration projects from deprecated to modern technologies; maintain access to the Wadsworth storage and virtualization infrastructure at Wadsworth work sites and perform other appropriate related duties as assigned.

Employee Benefits

Health Research, Inc. (HRI) offers a robust, comprehensive benefits package to eligible employees, including:

  • Health, dental and vision insurance - Several comprehensive health insurance plans to choose from;
  • Flexible benefit accounts - Medical, dependent care, adoption assistance, parking and transit;
  • Generous paid time off - Paid federal and state holidays, paid sick, vacation and personal leave;
  • Tuition support - Assistance is available for individuals pursuing educational or training opportunities;
  • Retirement Benefits - HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;
  • Employee Assistance Program - Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;
  • And so much more!

Conditions of Employment

Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.


This position requires that the incumbent will report to the official work location and live within commuting distance to the official work location. Telecommuting may not be available. If telecommuting is available, the incumbent will be required to have a telephone/mobile device, and internet access.


Health Research, Inc.’s (HRI) mission is building a healthier future for New York State and beyond through the delivery of funding and program support to further public health and research programs. In support of our mission and our commitment to providing a safe workplace, we require employees to be fully vaccinated against COVID-19, unless approved for a religious or medical exemption.

Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.


HRI participates in the E-Verify Program.  


HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.


Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans


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